--- title: "Track123: where it fits in a UK Shopify shop" description: "Track123 fits a UK Shopify shop while orders stay inside its free plan cap. Past that ceiling, per-order overage fees make the monthly bill hard to predict." date: 2026-09-04 lastUpdated: 2026-09-04 author: "Daniel Whitmore" url: https://storeguides.uk/recommended-apps/track123-where-it-fits-shopify-uk/ app: "Track123" appStoreListing: https://apps.shopify.com/track123 site: "Store Guides UK (storeguides.uk)" language: en --- # Track123: where it fits in a UK Shopify shop > **The short answer:** Track123 is the first tracking app most new UK Shopify shops try. It supports the main UK carriers, and the free plan includes a branded tracking page that carries your shop's name instead of the carrier's. The fit has a ceiling: once order volume climbs past the free plan's cap, per-order overage charges make the monthly bill unpredictable. Plan prices are billed in US dollars against your pound revenue. Check the current figures and the carrier list on the app's App Store listing before you pay for anything. Online retail in the UK keeps growing. The Office for National Statistics publishes [internet retail sales figures](https://www.ons.gov.uk/businessindustryandtrade/retailindustry/timeseries/je2j) monthly, and its [internet sales as a percentage of total retail sales](https://www.ons.gov.uk/businessindustryandtrade/retailindustry/timeseries/j4mc/drsi) tracks the same trend. More parcels mean more tracking queries, which is the problem Track123 sets out to solve. This guide focuses on where Track123 fits a UK shop and where it stops fitting. For the platform setup, see our [Setting up a Shopify shop in the UK: the full guide](https://storeguides.uk/shopify-uk-setup-guide/). If you're new to Shopify, [What is Shopify, and how does it work in the UK?](https://storeguides.uk/what-is-shopify-uk/) covers the basics. ## Table of contents - [What Track123 is and where it sits in your admin](#what-is-track123) - [The free plan limit: does it count orders or shipments?](#free-plan-limit) - [Which UK carriers does Track123 actually cover?](#uk-carriers) - [What the plan pricing does to a growing bill](#paid-pricing) - [White label: the real reason the free plan is worth it](#white-label) - [UK GDPR: where your customers' tracking data goes](#gdpr) - [When not to install Track123](#when-not-to-install) - [Installing Track123 step by step in your Shopify admin](#installing-track123) - [Frequently asked questions](#frequently-asked-questions) - [Sources](#sources) ## What Track123 is and where it sits in your admin Track123 is a third-party order tracking app for Shopify. It reads your orders through Shopify's Order API, matches each to a carrier, and builds a tracking page your customers reach after checkout. It sits between your order system and the carrier: Shopify creates the order, Track123 reads it, matches it to a carrier, and presents the tracking. It also pushes tracking numbers back to PayPal, which can release held funds faster, and to Klaviyo for automated email flows. The Baymard Institute found that [50% of respondents reported order tracking as the most important account feature](https://baymard.com/blog/integrate-tracking-info) (2026). An app that cuts "where is my order" enquiries is worth installing. The question is whether it is the right app for your shop, and for how long. ## The free plan limit: does it count orders or shipments? Track123's App Store listing advertises a free plan. The detail is where the confusion starts. Check whether the free cap counts orders or shipments. Those are not the same thing. An order with two parcels counts as one order but two shipments. The listing's plan card is the only source that reflects today's cap, and the number has moved between versions. The practical rule: open the Track123 [App Store listing](https://apps.shopify.com/track123) and read the plan card. Note the unit the cap uses. Then compare it against your actual dispatch volume, not your order count. ## Which UK carriers does Track123 actually cover? Track123's marketing cites a large global carrier count. The number varies depending on which page you read. The number that matters is not the total. It is whether the carriers you actually dispatch with are supported. The carriers that matter for a UK shop are Royal Mail, DPD, Evri, and Yodel. Royal Mail appears on the app's supported-carrier list. The other three are standard enough that any tracking app should recognise them, but "should" is not a test. Open the carrier list on the [App Store listing](https://apps.shopify.com/track123), search for each carrier you use, and confirm it appears. If a carrier you dispatch with is not on the list, that is a reason to wait, not a reason to hope. The Baymard Institute found that [67% of test sites neglected to consistently provide all key order-tracking details](https://baymard.com/blog/integrate-tracking-info) (2026), and that 25% failed to reliably provide an expected delivery date. A tracking app that fills those gaps is useful. One that misses your carrier is not. ## What the plan pricing does to a growing bill The free plan covers a new shop. What happens when it grows? Track123's paid plans, as shown on the App Store listing, are structured by order volume. We won't quote the current figures here because app pricing changes, and the listing is the authoritative source. Everything is billed in US dollars; UK merchants see the charge converted to pounds at the prevailing rate. The overage is the problem. Once you exceed your plan's volume cap, the app charges per additional shipment or order. Check the plan card for how overage is billed before you rely on a tier. For a worked view of the platform bill this sits on top of, see [What does Shopify cost per month in the UK?](https://storeguides.uk/shopify-cost-per-month-uk/). The arithmetic you can do today: find the next tier's price on the listing, in dollars, and convert it to pounds at the day's rate. Then estimate what your actual volume costs at that tier. If the gap between tiers is large, the overage band between them is where surprises live. Here is our suggested checklist for when the free plan stops working: - Your monthly dispatch volume is close to the free cap on the listing. - Your monthly tracking bill varies noticeably month to month. Overages are biting. - You need Apple Wallet tracking, which sits on paid plans. - You need Shopify Flow integration, which needs a higher plan tier. **Check the current plans and carrier list:** [Track123](https://platform.shoffi.app/r/rl_vkMrViH0) — The App Store listing carries the live prices in USD and the full list of supported carriers. *(affiliate link to the app developer)* ## White label: the real reason the free plan is worth it Track123's free plan includes a branded tracking page. The page your customer lands on when they click "track my order" carries your shop's name and colours, not Track123's. This is not a small thing. The Baymard Institute recommends providing [six key order-tracking information elements](https://baymard.com/blog/integrate-tracking-info) on ecommerce sites (2026). These are order number, carrier, dispatch date, expected delivery date, current status, and a link back to the order. A branded page that fills those gaps does more for trust than any app badge. Baymard also warns that third-party tracking pages seldom link directly back to the specific order. Track123's branded page can include that link. The branded, customisable tracking page is the feature that justifies installing the app on a new shop, even if you expect to outgrow it within months. ## UK GDPR: where your customers' tracking data goes Track123 processes personal data. When a customer enters their postcode on a tracking page, their order details pass through Track123's servers to the carrier and back. [Royal Mail Group](https://www.royalmail.com/gdpr) is the data controller for personal data processed for sorting, tracking, and delivering mail or parcels, and is registered with the ICO. That covers Royal Mail's end. Track123's end is governed by its own privacy documentation, which references UK GDPR compliance in general terms. Track123 lists live chat support on its App Store page, so confirm the retention period with their team directly. What the documentation does not spell out is a specific sub-processor list or data retention period. For a UK shop, you need to name Track123 in your privacy policy as a data processor before sending customer data through it. The [Consumer Contracts Regulations 2013](https://www.legislation.gov.uk/uksi/2013/3134/contents) include a statutory right to cancel in Part 3, and Part 5 covers delivery and risk. Track123's estimated-delivery feature helps you meet the information obligation. The legal responsibility sits with you, and this page is not professional advice. ## When not to install Track123 The fit is a volume ceiling, and the honest read of the app is that it is strongest inside it. Do not install it if you dispatch only through Royal Mail at low volume. Shopify's native fulfilment notification already sends the tracking number, and Royal Mail's own tracking is comprehensive. The gap Track123 fills is small there. Do not install it if you cannot verify your carriers on the listing's supported list. A branded page that shows no data for your main carrier is worse than no app at all. Do not install a paid tier without pricing the overage terms. If your order count fluctuates or is climbing, the monthly bill becomes a volume-driven variable. Some shops outgrow the app within months; that is fine when the plan is cheap and the terms are clear, and a problem when they are not. ## Installing Track123 step by step in your Shopify admin 1. Open the App Store from your Shopify admin and search for Track123. Click "Add app" to install it. Grant the permissions it requests: read access to orders and write access to fulfilment events. 2. Open Track123's dashboard from your admin. The first screen asks you to select your default carriers. Pick the ones you actually dispatch with. You can add more later. 3. Map each carrier to the shipping method you use in Shopify. If your "Standard delivery" rate at checkout uses Royal Mail 24, link it here. Repeat for each method. 4. Enable the branded tracking page. Set your shop name, upload a logo, and choose a colour scheme that matches your theme. The page sits on a Track123 subdomain unless you configure a custom domain. 5. Connect PayPal tracking sync if you use PayPal. This pushes tracking numbers to PayPal, which can release held funds faster. For the gateway side, see our [Shopify Payments in the UK: fees and setup](https://storeguides.uk/shopify-payments-uk/) guide. Connect Klaviyo if you use it for automated email flows. 6. Turn on email notifications if you want dispatch updates sent to customers. Check the current plan page for which features sit on which tier. 7. Test with a single real order before going live. Dispatch one parcel through your main carrier and check whether the tracking page updates. Carrier gaps only surface when you do it yourself. ## Frequently asked questions ### Is Track123 free for a UK Shopify shop? The free plan covers a low volume of orders or shipments. The exact cap and its unit are stated on the app's [App Store listing](https://apps.shopify.com/track123), and the number has changed between versions, so check the plan card before you install. Past that cap you move to a paid tier, billed in US dollars and converted to pounds. ### Does Track123 support Royal Mail tracking? Royal Mail appears on the app's supported-carrier list, and the [App Store listing](https://apps.shopify.com/track123) carries the full list. Verify every carrier you dispatch with by name on that list, then test one real order. A carrier that is missing from the list is a stop signal, not a detail. ### Can I remove Track123 branding on the free plan? The listing describes a branded tracking page on the plans it covers, which means your shop's name and branding appear instead of Track123's. Read the current plan cards before you rely on it. The white-label page is the single feature that makes the entry plan worth installing on a new shop. ### Is Track123 GDPR compliant for UK customer data? Track123's privacy documentation references UK GDPR compliance in general terms but does not publish a detailed sub-processor list or retention period on its listing. Name Track123 in your privacy policy as a data processor, and confirm retention with the developer's support before sending customer data through it. Royal Mail, as the carrier, is separately registered with the ICO. This note is not professional advice. ## Sources 1. Shopify App Store, "Track123 — Order Tracking". https://apps.shopify.com/track123 — checked on 30 August 2026 2. Baymard Institute, "Always Provide 6 Key Order-Tracking Details on the Ecommerce Site". https://baymard.com/blog/integrate-tracking-info — checked on 30 August 2026. 3. Royal Mail Group Ltd, "Data Protection at Royal Mail Group". https://www.royalmail.com/gdpr — checked on 30 August 2026. 4. The National Archives, "The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013". https://www.legislation.gov.uk/uksi/2013/3134/contents — checked on 30 August 2026. 5. Office for National Statistics, "Internet retail sales, £ millions. All retailing". https://www.ons.gov.uk/businessindustryandtrade/retailindustry/timeseries/je2j — checked on 30 August 2026. 6. Office for National Statistics, "Internet sales as a percentage of total retail sales (ratio) (%)". https://www.ons.gov.uk/businessindustryandtrade/retailindustry/timeseries/j4mc/drsi — checked on 30 August 2026.